SmallBizGenius Analysis

Casper reviews raise concerns about quality, customer service, and warranty issues, but some find their mattresses comfortable for several years.

Category Breakdown

Scores based on analysis of 96 recent reviews

Product Quality

6.0/10

Many Casper customers report issues with mattress sagging, off-gassing, and lack of durability, though some find the mattresses comfortable for several years.

43 reviews mention this

Customer Service

4.0/10

Reviewers frequently complain about Casper's poor responsiveness, difficulty obtaining refunds or warranty replacements, and generally unsatisfactory support.

38 reviews mention this

Warranty & Returns

5.0/10

Customers report challenges invoking Casper's warranty, with the company often refusing to replace defective mattresses or provide refunds.

29 reviews mention this

Delivery & Shipping

7.0/10

While some customers praise Casper's fast shipping, others report issues with damaged or missing deliveries, and difficulty scheduling pickups for returns.

21 reviews mention this

Pros & Cons

What Customers Love

Competitive bulk pricing and fast B2B shipping Mentioned 12x
"As a small business owner, I've been impressed with Casper's bulk pricing and quick shipping for my online store."
Comfortable mattresses for some customers Mentioned 17x
"I bought their mattress in 2017 and had 5 fantastic years of sleep, good temperature regulation, and excellent support."

Common Complaints

Widespread mattress quality and durability issues Mentioned 43x
"The mattress smelled like chemicals for days and days out of the box. It is so uncomfortable that my partner has new back pain."
Poor customer service and difficulty with returns/warranties Mentioned 38x
"I have been trying to get hold of their customer service dept for 2 weeks now to receive my return labels and no one ever responds."
Challenges with delivery and shipping Mentioned 21x
"The box is broken and the mattress was very heavy for me to move. Expected it to at least be brought into my home and not just left on my doorstep."

Common Questions About Casper

Answers derived from customer review patterns

Is Casper legit and trustworthy?

Based on 45 reviews, Casper's legitimacy and trustworthiness appears to be mixed. While some customers report positive experiences with the brand's products and services, many others express significant concerns about quality issues, poor customer service, and challenges obtaining refunds or warranty coverage. Small business owners should carefully weigh the pros and cons before choosing Casper.

Based on 45 reviews

Does Casper have good customer service?

No, according to the majority of Casper reviews, the brand's customer service is widely criticized as unresponsive, unhelpful, and difficult to work with. Customers report long wait times, inability to reach representatives, and unsatisfactory resolutions to issues with defective products or failed deliveries.

Based on 38 reviews

Is Casper worth it for small businesses?

For some small business owners, Casper may be worth considering due to its competitive bulk pricing and relatively fast shipping. However, the brand's widespread quality and customer service issues raise concerns about reliability, which is a key factor for many small businesses. Thorough research and careful consideration of reviews is advised before investing in Casper products or services.

Based on 26 reviews

Ready to Try Casper?

Save on your first purchase with 3 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Casper against 116 similar lifestyle & perks options.

View Alternatives